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Privacy Policy

Francies Snowboarding respects the privacy rights of its online visitors/customers and recognises the importance of protecting the information collected about them. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

What this privacy policy covers

This policy covers how Francies Snowboarding treats personal information collected on this website, including information related to your past use of the site such as previous order details. Personal information is personally identifiable information about you such as your name, address, email address and phone number, that is not normally publically available.

Information collection and use

Francies Snowboarding collects personal information when you register or you purchase with us and when you use the site. When you register we ask for information such as your name and email address. Once you register with Francies Snowboarding and sign in to our services, you are not anonymous to us. Francies Snowboarding collects information about your transactions with us. We use information for the following general purposes: to fulfil your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting on product performance.

Information sharing and disclosure

We collect information from you when you subscribe to our newsletter or create an account on this site. The purpose of the subscription is to gather details so that we can provide you with up-to-date information on our products and services which you have requested from us.

We operate an opt-in policy in terms of communicating via email, post and telephone. By subscribing to our newsletter, you are opting to receive communications by email. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

Francies Snowboarding does not rent, sell, or share personal information about you with other people or companies except to provide products or services you’ve requested from our site, when we have your permission, or under the following circumstances:

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims

  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Francies Snowboarding terms of use, or as otherwise required by law.

Your ability to edit and delete your account information and preferences

You can access all your personally identifiable information that we collect online and maintain by logging into your account with the username and password you created when you registered with us.

You can edit your account Information, including your address and contact details at any time. You cannot directly change the name, address, contact details and other details of any existing orders, but can contact us to change order details if you need to by contacting colfrancies@gmail.com

We reserve the right to send you certain communications relating to the Francies Snowboarding such as relevant service announcements and administrative messages, that are considered part of your Francies Snowboarding account, without offering you the opportunity to opt-out of receiving them. You can remove your Francies Snowboarding account which will stop you being sent these messages. Please note that if you place an order with the site, Francies Snowboarding will keep a permanent record of your details as entered at the time of the order.

Confidentiality and security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards to protect personal information about you. We also comply fully with the UK Data Protection Act (DPA).

Tracking and analytics services

This section of our Privacy Policy explains the details of how third-party services such as HotJar, Lucky Orange and Google Analytics (“the Analytics Services”) collect information from Your browser and device when you access our website. For the purposes of the services that the Analytics Services provide to this Website, the respective companies act as Data Processor and solely processes all personal data in accordance with the instructions received from Francies Snowboarding, the owner and/or operator of this website. This includes how the Analytics Services collect information from your browser and device when you access the website.

The following information may be collected related to your device and browser:

  • device’s IP address (captured and stored in an anonymized format as described in our Technical Information);

  • device screen resolution;

  • device type (unique device identifiers), operating system, and browser type;

  • geographic location (country only);

  • preferred language used for display.

USER INTERACTIONS

  • Mouse events (movements, scrolling, location and clicks)

  • Keypresses

LOG DATA

For a sampling of visitors, the Analytics Services providers servers automatically record information which is collected from this site. This data includes:

  • referring domain;

  • pages visited;

  • geographic location (country only);

  • preferred language used to display the webpage;

  • date and time when website pages were accessed;

Cookie compliance

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies but you are able to alter the settings of your browser to prevent automatic acceptance, should you wish. Our site uses cookies to collect non-personal information including standard internet log information and details of your behavioural patterns. This is done to enable Francies Snowboarding to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help us improve our website. We do use third party tracking codes such as Google Analytics, Lucky Orange and HotJar which are often termed as ‘Performance Tracking’ cookies. In the case of HotJar, cookies are also used to determine if someone has opted out of being tracked by their services. If you choose not to receive cookies, please set your browser preferences to reject all cookies, before accessing this site. Please note that by doing so, some features may become unavailable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org., you may still use most of the features of our website. The use of cookies is an industry standard but should you require any further information regarding the technical specifications, please email colfrancies@gmail.com

Changes to this privacy policy

Francies Snowboarding may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Francies Snowboarding account or by placing a prominent notice on our site.

Thank You.

Terms & Conditions

Covid 19 Protection Policy


If your booking is cancelled as a result of  Covid-19 restrictions we will either:
1, Give you a credit note to the total value of your booking payment.
or
2, Give a full refund minus an administration fee of 20% of the total booking payment.

Covid 19 restrictions include:

  • Government imposed national/international travel restrictions or advice against travel 

  • Government enforced quarantine

  • Government enforced lockdown

  • Full closure of the destination ski area

 

 Covid-19 Restrictions do not include:

If you contract Cover 19 before a trip. We recommend everyone buys travel insurance as soon as they book a trip to cover themselves for this eventuality.
 

Booking Terms and conditions

1. DEFINITIONS

Unless otherwise defined in these Terms and Conditions, the following words and expressions shall have the following meanings:

1.1. “Client” means the person that makes the booking for themselves and/or for and on behalf of one or more other persons.

1.2. “Booking” means the booking request made by acClient, whether made online via www.francies-snowboarding.com, www.snowboard-france.com, www.snowboarding-france.com, by telephone or by email.

1.3. “Booking Confirmation” means the email confirmation sent by Francies Snowboarding to the client confirming the booking, once the relevant deposit has been received by Francies Snowboarding.

1.4. “Course/lesson”  means a specialist and challenging snowboarding course or lesson aimed to develop a client’s snowboarding skills, provided by Francies Snowboarding.

1.5. “Deposit” means the non-refundable deposit (in the amount as stated on the Invoice) to be paid to Francies Snowboarding by the client, by a specified date in order to confirm the booking.

1.6. “Invoice” means the invoice sent by Francies Snowboarding to the client after receipt of a booking request from that client and resent when the outstanding balance is due, setting out the terms of payment and sale in relation to the course.

1.7. “Party” means all Persons travelling under one single booking.

1.8. “Person” means any individual, firm, company, corporation, government, state or agency of a state or any association, trust, joint venture, consortium or partnership (whether or not having separate legal personality) as the context so requires.

1.9. “Third Party Supplier” means any supplier of products or services where such product or service does not form part of the content of, or the costs of, the course and includes, but is not limited to, insurance providers, travel providers, accommodation suppliers, travel agents and other local suppliers.

2. GENERAL

2.1. Details of what is included in our prices is explained on the relevant page of our website.

2.2. Lift passes are obligatory unless stated otherwise and are not included in the price unless specifically stated.

2.3. All snowboard equipment required is to be supplied by the client unless specifically stated.

2.4. Prices may be subject to change.

2.5. It is the client’s responsibility to ensure that we have a current email address and mobile telephone number which they can be contacted on whilst in resort.

2.6. Refunds will not be given for unused bookings due to client late arrival, illness or accident.

2.7. The client, and anyone they are booking on behalf of, should read and understand these Terms and Conditions prior to submitting a booking request and paying the deposit. The client should understand that by booking with Francies Snowboarding, they agree to be bound by these Terms and Conditions.

3. PAYMENTS

3.1. All bookings must be paid for in advance of the course/lessons starting.

3.2. A non-refundable deposit of 30% of the total cost of the booking is required to secure a booking. A booking will only be confirmed once the deposit has been received. The full and final balance is due 60 days before the start of the booking.

3.3. Failure to pay the remaining balance by the 60 days prior to the start date will forfeit the booking, without refund of any deposit paid.

3.4. If a booking is made within 60 days prior to the start date, the full cost of the booking must be paid at the time of booking.

3.5. Payment is accepted by bank transfer. For bank transfers, all charges are to be paid by the client. Francies Snowboarding is not responsible for charges imposed by the Clients’ bank.

4. INSURANCE

4.1. Francies Snowboarding is not responsible for its clients’ insurance. It is a requirement on booking that clients have or will have adequate insurance cover before travelling, for themselves and everybody they book on behalf of.

4.2. Insurance should cover at least the following: Winter sports and off-piste skiing/snowboarding, Emergency Medical Expenses including, amongst other costs; ambulance charges and repatriation; Pandemic and epidemic cover including Covid-19, including but not limited to additional costs if self-isolation is required during or following the Clients stay. Cancellation of the Clients trip or curtailment cutting short the Clients trip including but not limited to contracting coronavirus; Personal Liability to include, amongst other liabilities. Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay.

4.3. Francies Snowboarding reserves the right to cancel a booking or terminate participation in a course at its sole discretion if it is not satisfied with a client’s (or any member of its Party’s) insurance arrangements and the suitability of such arrangements for the booking.

5. CANCELLATIONS

5.1. If the client cancels their booking

5.1.1. Cancellations made by the client will only be effective when Francies Snowboarding receives written notice of cancellation by email, sent by the party leader to colfrancies@gmail.com

5.1.2. If the reason for wishing to cancel is a Covid-19 restriction (as defined in section 5.1.7.) the client must inform us by email providing details of the exact Covid-19 restriction that they believe applies. If we accept the cancellation due to a Covid-19 restriction the provisions of section 5.1.9. apply.

5.1.3. These charges are based on the cost of cancelling any arrangements and the expenses and losses we are likely to suffer if we cannot resell the course. If we are able to resell the space then we will refund the client minus the deposit amount.

5.1.4. If the reason for the cancellation falls within the terms and conditions of the client’s insurance cover, they may be able to claim a refund of their cancellation charges from the insurance company less any applicable excess.

5.1.5. Cancellations of bookings by the client incur the following charges:

More than 60 days – 20% of total cost of the course
44 to 30 days – 75% of the entire booking cost
29 days or less – 100% of the entire booking cost

5.1.6. Refunds (following deduction of the cancellation charges) will be made to the client where the full balance has been paid, otherwise Francies Snowboarding is entitled to recover the outstanding balance from the client.

5.1.7. If the course/lesson the client has booked is able to run, but the client is unable to travel due to cover 19 restrictions the following terms apply.

5.1.7.1. A credit note to the value of the clients booking payments to be used at a future date within 24 months from the date of cancellation, subject to availability. The client will need to pay the difference if the price for the new booking is higher. No refunds will be given for partial use of this credit note; or

5.1.7.2. A refund of all monies paid by the client save for a retention equal to 20% of the total price 

5.1.7.3. A cancellation invoice for the client to claim off their travel insurance

5.1.8. A Covid-19 restriction means any of the following:

5.1.8.1. The government of the clients’ country of origin has advised against travel or imposed travel restrictions to the booking location; or

5.1.8.2. The government of  the clients’ country of origin has introduced quarantine requirements for travellers returning from the booking location; or

5.1.8.3. The UK government, or country of booking location, has introduced quarantine measures for travellers from the client’s country of origin; or

5.1.8.4. The government of client’s country of origin or country of destination, has introduced local or general lockdown measures; or

5.1.8.5. Full closure of the ski area where the booking is running.

5.1.9. If the client cancels their booking for any of the following reasons, then the cancellation charges laid out in section 5.1.5. apply:

5.1.10.1. The client or someone they know gets ill due to Covid-19 or otherwise

5.1.10.2. The client is concerned about a future government restriction being applied

5.1.10.3. Any other reason for cancelling the booking

5.1.10.4. The clients’ travel reservations are cancelled

5.2. If Francies Snowboarding Cancels the client’s Course

5.2.1. Francies Snowboarding reserves the right to cancel a course. Full refunds of courses cancelled by Francies Snowboarding will be made in this instance.

5.2.2. If Francies Snowboarding cancels a course due to a Covid-19 restriction as detailed in section 5.1.8. the provisions of section 5.1.7. apply.

5.3. In respect of any cancellation (how so ever incurred), Francies Snowboarding shall not be liable for any costs and/or charges the client may have incurred (which includes, but not limited to, visas, vaccinations, insurance, lift passes, accommodation and/or travel costs).

6. IF THE CLIENT GETS ILL OR INJURED WHILST ON HOLIDAY

6.1. If the client develops symptoms of COVID 19 whilst on holiday and are required to self isolate, Francies Snowboarding does not accept liability or responsibility to provide the client with accommodation beyond the contracted holiday dates. Should the client refuse to leave or if there is any delay in leaving the accommodation they will immediately become liable for the full weekly accommodation cost even when just a part week is impacted.

6.2. If the client gets ill or injured whilst on the course, Francies Snowboarding does not accept liability or responsibility to provide the client with accommodation beyond the contracted holiday dates. Should the client refuse to leave or if there is any delay in leaving the accommodation they will immediately become liable for the full weekly accommodation cost even when just a part week is impacted.

7. RECOVERY OF MONEY VIA A CREDIT CARD PROVIDER

7.1. By agreeing to these Terms and Conditions the client agrees to not attempt to recover any non-refundable part of the booking via their credit card provider except in the case of bankruptcy where Francies Snowboarding ceases trading and cannot provide the service. Attempting to recover any non-refundable part of the contract via credit card providers incurs significant administrative and legal costs for Francies Snowboarding and this cost will be passed on to the client if any claim is attempted. Section 5.1.5. details the non-refundable part of a booking.

8. OPERATIONAL INTERRUPTIONS

8.1. If the resort is open, or partly open, the services will be delivered as planned to the extent available. Francies Snowboarding will use the open areas available to them to deliver the services in a manner that ensures the clients’ safety.

8.2. Interruptions in ski resort operations are completely outside of the control of Francies Snowboarding. Where decisions made by the ski resorts impact delivery of our services, the client will not be entitled to any refund, indemnity compensation or discount. Such situations may include, but are not limited to, the following: technical malfunction, strike, adverse weather conditions, avalanche, excess or insufficient snow cover, power failure, disease outbreak, epidemic, resort closure and/or volume restrictions on visitor numbers. We will not be liable to the client for any such event.

8.3. The client acknowledges and agrees that participation on a course/lesson may require a certain amount of flexibility. The itinerary for a course/lesson, as stipulated on the website, is an indication of Francies Snowboardings’ intention rather than a contractual obligation. Unforeseen local conditions or events may sometimes necessitate changes to the itinerary and could mean that some activities are not possible.

8.4. In the unlikely event of a resort being closed for any reason, Francies Snowboarding will, if reasonably possible, transport the client (at their expense) to the nearest available skiing.

9. FORCE MAJEURE

9.1. In no event shall Francies Snowboarding be held responsible or liable for any form of compensation when failure or delay in the performance of its obligations was legally and/or physically impossible for the course/lesson to be performed. Force Majeure includes, but is not limited to, war, epidemic, government intervention, strike, natural disasters or any other event beyond the control of the supplier (a “Force Majeure Event”). Covid-19 does not qualify as Force Majeure.

9.2. Francies Snowboarding will refund 50% of the balance of the booking if a cancellation is caused by events amounting to Force Majeure.

10. COURSES/LESSONS

10.1. Courses require a minimum of 3 participants for the course to run. Lessons can be 1 or more.

10.2. Courses/lessons are booked as a full course/lesson and no refunds are made where the client has missed all or parts of the course/lesson, unless agreed otherwise by contract.

10.3. In the event that the client does not have the required skill or fitness level for the course/lesson, they will be unable to participate in the course and will be deemed to have cancelled the course and will not receive any refund.

11. OFF-PISTE EQUIPMENT

Off-piste safety equipment, including transceiver, shovel & probe provided by Francies Snowboarding is maintained at the service intervals specified by the manufacturer. Francies Snowboarding accepts no responsibility for injury or death resulting from equipment failure which could not have been reasonably foreseen or avoided, or where the client has not followed instructions for the equipment’s safe and intended use. Off-piste equipment provided to the client by Francies Snowboarding is the clients’ sole responsibility, as such the client is liable for any loss or damage to this equipment and will be charged the replacement costs at full RRP.

12. CONSENT TO MEDICAL TREATMENT 

The client hereby consents to emergency medical treatment being provided to the attendee and authorises Francies Snowboarding to sign any authorisation or consent to medical treatment that may be required by the health care provider. All reasonable steps will be taken to contact the parent, guardian or emergency contact in the event that medical attention is required by the attendee. The client agrees to pay all costs associated with such medical care or attention and related transportation.

13. PASSPORT & VISAS

It is the clients’ responsibility to ensure they have a valid passport and obtain any visas required. Should the client not be granted a visa which results in them having to cancel their place on the course/lesson, the booking will be subject to cancellation charges as detailed in section 5.1.5.

15. THIRD PARTY SUPPLIERS

The client agrees to comply with the rules and/or any terms and conditions of any Third Party Suppliers providing them with accommodation, products, or services, during the course. If Francies Snowboarding has provided the client with the details of such Third Party Suppliers, this information is for assistance purposes only and does not constitute an endorsement of the respective Third Party Supplier. Francies Snowboarding accepts no liability in respect of accommodation, products or services procured from Third Party Suppliers, including but not limited to, travel agents, hotels, accommodation/insurance providers, and local suppliers.

16. LIABILITY

16.1. The client acknowledges and agrees that snowboarding is a hazardous activity that carries the risk of personal injury and they undertake snowboarding at their own risk. Francies Snowboarding will not be held responsible for death or any injury, losses or accidents however they may occur, other than as a result of Francies Snowboarding’s negligence.

16.2. The client has the right to decline taking part in activities they deem may endanger their health and safety, or which are not covered by their insurance policy. The client agrees and acknowledges that Francies Snowboarding will not be held liable for any injury or damage caused to them or any member of its party where that person has taken a risk willingly, and the injury or damage arose other than as a result of negligence by Francies Snowboarding

17. IMAGERY

The client agrees to allow Francies Snowboarding to use any photos or videos containing their image for promotional and social media purposes without their permission and free of charge. If the client does not wish to have photos or videos of them used for marketing purposes they must let us know at the time of booking or before the course commences.

18. COMPLAINTS

18.1. If the client has any cause for complaint, during the course/lesson, they must inform Francies Snowboarding immediately. We will endeavour to address the situation to the clients satisfaction.
18.2. Complaints cannot be accepted for weather conditions or resort opening times/dates as these are beyond our control.

19. MISCELLANEOUS

These Terms and Conditions and any non-contractual obligations arising out of or in connection with it are governed by UK Law. The courts of the UK have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions (including a dispute relating to the existence, validity, termination of these Terms and Conditions and any non-contractual obligation arising out of or in connection with either these Terms and Conditions or the negotiation of the contract contemplated by these Terms and Conditions). A person who is not a party to this Agreement has no right to enforce any term of this Agreement.

These terms of use govern your use of our site. These website terms of use have been provided and, approved by the solicitors at legal documents resource “DIY Legals”. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will be accessible only if you have registered.]

Use of website

1.2 This Website may be used for your own private purposes and in accordance with these terms of use.

1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Site uptime

1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our privacy policy.

1.7 When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this Website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up-to-date.

1.13 All material contained on this Website is provided without any warranty of any kind. You use the material on this Website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded under the law of the United Kingdom.

Law and jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Our details

Our business name is: Francies Snowboarding.

Our business address is: Chalet McNair, Montee des hauts des Brevieres, 73320, Tignes, France

Our contact details are: Via post at the above address, or by phone on +44 7830 213182

Thank you,

Francies Snowboarding

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